Healthy Families Complaint Policy
Intention
Health Families Healthy Futures (HFHF) is committed to creating and maintaining positive relationships with all external stakeholders, donors and partners. This policy is intended to articulate HFHF’s understanding and approach to the management of complaints throughout the organization.
Policy Statement
Definition: A complaint is an expression of dissatisfaction about the service, actions, or lack of action by HFHF as an organization, an employee or volunteer acting on behalf of the Association.
Examples include but are not limited to:
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Perceived failure to do something agreed upon.
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Failure to observe policy or procedures.
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Error made by a staff member/volunteer; or
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Unfair or discourteous actions/statements by staff member/volunteer.
Anyone personally affected can file a complaint and their complaint will be reviewed in accordance with this policy and in alignment with procedures.