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Concerns, Complaints & Compliments

Do you have a story to share about our services? Did things not go quite as planned?

We want to hear from you. Please share your concerns, complaints, or compliments.

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Healthy Families Complaint Policy

Intention

Health Families Healthy Futures (HFHF) is committed to creating and maintaining positive relationships with all external stakeholders, donors and partners. This policy is intended to articulate HFHF’s understanding and approach to the management of complaints throughout the organization. 

Policy Statement

Definition: A complaint is an expression of dissatisfaction about the service, actions, or lack of action by HFHF as an organization, an employee or volunteer acting on behalf of the Association. 

Examples include but are not limited to: 

  • Perceived failure to do something agreed upon. 

  • Failure to observe policy or procedures. 

  • Error made by a staff member/volunteer; or 

  • Unfair or discourteous actions/statements by staff member/volunteer. 

Anyone personally affected can file a complaint and their complaint will be reviewed in accordance with this policy and in alignment with procedures.  

​​Call us:

1-780-307-2444

1-866-859-8109

​Find us: 

#204, 10619 100 AVE

Westlock, AB  T7P 2J4

Our Vision:   Resilient Individuals      Resourceful Families      Responsive Communities

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​Contact us: 

main.office@hfalberta.com

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Registered Charity

(BN) 864936125RR0001​​

We are honored to provide our services on the traditional territories of the many First Nations, Métis, and Inuit, whose footsteps have marked these lands for centuries. We acknowledge Indigenous Peoples as the traditional stewards of these lands and appreciate that many come to live, work, and volunteer in Alberta, enriching our communities.

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